Shipping & Delivery
Shipping
When you place an order with us, we will do our best to get your items to you as soon as possible. If for any reason your item does not arrive by the estimated delivery date, we will contact you to provide you with a status update.
We have contracted with multiple shipping providers to provide several options for our customers to choose from. Customers can track their shipments through the service providers' tracking system for a more accurate delivery time frame. Upon shipment of the order, the customer receives the tracking information including the tracking number of the shipment to track with the shipping service provider.
We ship to the following countries
Thenetco ships to all the countries in the world except the countries mentioned below:
Iraq, Libya, Palestine, Somali Rep., Syria, Yemen.
Delivery Within Uganda
Orders Delivered between 2-4 Days
*There may be a delay of 1-3 days if the requested item is out of stock.
Delivery within East Africa
Orders are delivered within 3-5 days
*There may be a delay of 1-3 days if the requested item is out of stock.
**Applies to shipments with a maximum weight of 30kg and with dimensions not exceeding 12cm x 12cm x 12cm.
International shipping
We have partnered with DHL and several local companies to do international shipments to our customers across the world.
Estimated delivery time
- East Africa – 3-5 Days
- International – DHL (Express) – 2-7 Days
Kindly note that international shipping may incur local duties, taxes, brokerage, or other local government or 3rd party fees, which are not included in the freight quote. Those fees are the sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties, and taxes.