Return Policy / Warranty & Repairs
Thenetcostore.com Return Policy
At Thenetcostore.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with an item, we're here to help.
Returns
You may return most new, unopened items sold and fulfilled by Thenetcostore.com within 30 days of delivery for a full refund. Items must be in their original condition and packaging, with all accessories, manuals, and documentation included.
Return Conditions
- Items must be returned in new and unused condition.
- Some products may have different policies or requirements associated with them.
- We reserve the right to deny a refund if the returned item does not meet our return criteria.
Non-Returnable Items
Certain items are not eligible for return, including:
- Downloadable software or digital products
- Gift cards
- Personalized or custom-made items
- Health and personal care items (if opened)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 3–5 business days. Please note, depending on your payment provider, it may take additional time for the refund to reflect on your statement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our support team at thenetcoug@gmail.com.
Return Shipping
If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs. For all other returns, the buyer is responsible for return shipping.
How to Return an Item
- 1Email thenetcoug@gmail.com with your order number and reason for return.
- 2We will send you return instructions, including where to ship the item.
- 3Package your item carefully and include any required documentation.
Warranty & Repairs Policy
Our warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. Upon purchasing a product, you will be able to see the applicable warranty for that specific product on its page.
If your item is eligible for repair, you will be able to raise the warranty request through email via thenetcoug@gmail.com and any other desired communication channel.
Warranty Process
ThenetcoStore.com warranty team shall contact you within 24 hours for claim validation and troubleshooting. If the issue is still unresolved, we will send a courier to collect the defective item from you free of charge.
Note: For electronic devices that have your personal data stored, it is very important that you back up any files and remove any passwords before sending them for repair; otherwise, the approved repair vendor may not be able to repair your device or wipe all the information. You may also want to erase your saved personal information from the item.
How long will the repair take?
When the approved repair vendor receives your item, it will be inspected and the issue will be diagnosed. If the defect is covered by the warranty, you should receive your item within 18 business days, but could take slightly longer.
How much will the repair cost?
If your item is still under warranty and the problem is covered by the warranty, and the warranty has not been voided, then your item will be repaired for free.
The warranty will not be covered under the below conditions:
- Defect, broken or damage as the result of the customer misuse and non-abidance by the instructions for use.
- Electrical damages due to customer use.
- Liquid spill on the product.
- Product having un-authorized repairs.
- Using the product not for its intended purposes (e.g: using Graphic Cards for cryptocurrency mining)
For more information
You may contact us through email, social media or live Whatsapp chat on our website, or by calling our call centre on +256761510136